Mohammed Ali Yousef Al-Ajami

Work Experience: ❖ Tajadod for Electricity – Sana’a (Yemen): Commercial Manager - (Feb- 2019 – till now)
❖ Manage and coordinate all departments of commercial staff.
❖ Coordinate with the sales/marketing team and other departments to produce effective strategies.
❖ Lead market research to uncover the viability of current services.
❖ Analyzing and reporting for all market data.
❖ Monitor current plans, ensuring their staff meets deadlines and complete all tasks. Brainstorm ideas for new Planning.
❖Manage and following the Call Center units for all duties.
❖ Analyze data to evaluate the success of their marketing efforts and come up with new ideas to improve all services and tasks.

❖ Sabafon – Sana’a (Yemen): Sales Analysis & Logistic Senior Agent - (Jan - 2014 – Jan - 2019) (Sales & Marketing) (Multiple cities(
❖ Developing predictive models to identify high value sales channels and predict churn to competitor network.
❖ Analyze & Making strategic recommendations regarding channel Loyalty & Incentive programs to which channel outlets in Order to enhance channel Loyalty & performance.
❖ Developing a rewarding commission and incentive plan based on channel’s quality and quantity performance
❖ Planning the lock-up incentive programs to channels based on qualitative and quantities benefits
❖ Developing a qualitative recognition programs to channels to enhance quality of service.
❖ Developing a long term loyalty program to indirect channels based on qualitative and quantities performance
❖ Developing a model for commission and incentive use for better budget follow up
❖ Proposing all sales incentives commissions and market plans to sales channel for approval
❖ Preparing action plan in his area
❖ Preparing all needed process and forms based on the quality standards
❖ Analyze & monitoring the POS Target and there Incentive and Commissions.

❖ SabaFon – Sana’a (Yemen): Help Desk, Call Center & Training Team leader – (Mar - 2008 – Dec - 2015) (Sales, Customer Care, and Marketing) (Multiple cities)
❖ Organizing the workflow for Sales/ Call Center / IT billing procedures.
❖ Assign daily tasks & schedule work timings of the Call Center Agents and help desk (call center for Points of Sales)
❖ Follow-ups on the open Problems in system IN and Billing.
❖ Supervise the daily work of Call Center Agents, ensuring agents understand & comply with all grievance mechanism objectives.
❖ Organize and Conduct the training programs for the employees of the Customer Care and Sales Departments.
❖ Prepare the required subject materials, presentations, and multimedia needed for the training programs.
❖ Preparing reports & analyzing data to assist management improve the efficiency of the Call Center operations
❖ Provide monthly analysis of the Call Center data.
❖ Test the new services launched by marketing and make recommendations for improvements.
❖ Conduct surveys about the usage of services and perform quality assurance audits, analyzing procedures and making recommendations for improvements.
❖ Contribute to the steering group on training and developing action plans on train.

❖ Sabafon – Sana’a (Yemen): Sales Support & Logistic Senior Agent - (Apr - 2006 – Dec - 2013) (Sales & Marketing) (Sana’a( HQ
❖ Construction and advancement a normative and integrity Sales database with the professional structure.
❖ Feeding and updating the main database with all updated data and new data as same as the subscriber’s base movement status, ETC&
❖ Linking and Developing queries through all database tables with the aim of gaining the result information which serve the
❖ Sales and marketing purposes.
❖ Preparing for the new offer needed as same as database as same as follow up problems and complains and Searching and planning through all obtainable sources in order to improve the database.

❖ Sabafon – Sana’a (Yemen): Reconciliation Specialist – (Apr - 2002 – Mar - 2006) (Sales, Finance and IT Billing) (Sana’a( HQ
❖ Check & monitor payments, packages, monthly services, onetime payment and services
❖ Resolving any payments conflict in the client's accounts.
❖ Receive, verify and execute payments adjustment requests & all types of credit note requests
❖ Receive, verify and execute deposit & advance payments refund & deposit transfer cases
❖ Create a new user privileges and accounts of the billing system
❖ Supporting the customer care division
❖ Create and modify PK, services and tariff plans in billing system
❖ Keeping up the team spirit and teamwork of the Reconciliation team.
❖ Terminate lines and monitor & verify line termination


❖ Pizza Hut – (Sana’a( HQ :Kitchen & Dining room Supervisor: (Nov - 1997-Apr - 2002)
❖ Supervision the team in the Restaurant Kitchen and Dining.
❖ Monitoring and verify the costing in the company and restaurant.
❖ Monitoring the Cash Account in daily bases.
❖ Preparing and checking for all Food in daily bases.
❖ Buying all Food and Martials need for all Restaurant
❖ Follow up daily deliveries of the food and needs.